Refund Policy

Refund Eligibility
We want you to be fully satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a refund under the conditions outlined below.
Refunds are available for products returned within 30 days of the delivery date. To qualify, items must be:
● Unused
● In original condition
● Returned in the original packaging
● Accompanied by proof of purchase

Certain items may not be eligible for refunds, including:
● Opened coffee products
● Custom or special-order equipment
● Clearance or final sale items
● Used or installed equipment

Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original method of payment within 5–10 business days.
Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 5 days of delivery with photos of the issue.
After review, we will arrange for:
● A replacement product, or
● A full refund if a replacement is not available.

Late or Missing Refunds
If you have not received your refund after the processing period:
1. Check with your bank or credit card provider.
2. Contact your payment provider as processing times may vary.
If you still have not received your refund, please contact our support team.