Shipping Policy
Order Processing
Orders are fulfilled Monday through Friday from our warehouse. Please allow 2-5 business days for orders to be processed and shipped. Orders placed on weekends or holidays will begin processing the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information within 24 hours.
Please note that tracking updates may take up to 24 hours to appear in the carrier’s system after a package has been picked up.
Shipping Carriers
We primarily ship orders using UPS and USPS. The carrier used for your order will be selected based on the most efficient and reliable option for delivery.
We reserve the right to select the shipping carrier and service level to ensure safe and timely delivery.
Free Shipping
Orders over $50 qualify for free standard shipping within the contiguous United States, unless otherwise noted.
Free shipping may not apply to certain products, including but not limited to:
● Large commercial equipment
● Oversized or heavy items
● Wholesale orders
● Special order products
These exclusions will be clearly indicated at checkout.
Signature Required for High-Value Orders
Orders valued at $250 or more may require a signature upon delivery to protect against loss or theft.
If a delivery attempt is made and no one is available to sign for the package, the carrier may attempt delivery again or hold the package at a local pickup location.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Once an order has shipped, we cannot guarantee address changes or modifications.
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.
Order Changes & Cancellations
Orders may be canceled or modified only before they have been processed and shipped.
Once an order has been shipped, it cannot be canceled or adjusted.
In-Store Pickup (If Available)
If you select In-Store Pickup, please wait until you receive a confirmation email stating that your order is ready for pickup before arriving.
Valid identification and the order confirmation may be required at pickup.
Lost or Missing Packages
If your tracking information shows that your order was delivered but you cannot locate the package:
1. Check with household members or neighbors.
2. Check around your property where the package may have been left.
3. Contact the carrier directly to initiate a missing package investigation.
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages.
Shipping Delays
We are not responsible for delivery delays caused by circumstances beyond our control, including but not limited to:
● Severe weather
● Natural disasters
● Carrier delays
● High seasonal shipping volume
● Labor disruptions or strikes
Damaged Shipments
Please inspect all packages upon delivery.
If the package appears damaged:
1. Document the damage with photos.
2. Note the damage with the delivery driver if possible.
3. Contact our support team within 5 days of delivery.
Do not discard the packaging materials until the issue has been resolved.
Shipping Heavy Equipment
Large equipment such as espresso machines or commercial grinders may ship via freight carriers and require special delivery arrangements.
Customers will be contacted with scheduling details if freight delivery is required.
Questions
If you have any questions regarding your shipment, please contact our support team:
Email: drcoffeeusa@gmail.com